Return & Refund Policy
BSFC Limited – VAT Registration Number GB256637282
COVID 19 RETURNS UPDATE
Our premises currently has no public access, this means Royal Mail are unable to deliver to us. Please DO NOT return items as they will not reach us at this time. Please retain the item and make an alternate purchase in line with the Returns Policy outlined here. You may return the item, as per the policy, when the situation is resolved and the building open.
Thanks for shopping at Football Bobbles. If you are not entirely satisfied with your purchase, we’re here to help, but we ask you follow this policy and our guidance strictly. Please email firstname.lastname@example.org to discuss your return. We will not discuss returns via any other email address.
You have 30 calendar days to return an item from the date you received it and we must receive the item within two weeks of your notifying us of the intent to return. The return is void otherwise.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging.
Needs to have the receipt or proof of purchase.
Include a copy of our Return form, complete in full, downloaded from our website.
This excludes bespoke items made for you to-order including t-shirts
Once we receive your item, we will inspect it. Please do provide your tracking reference in any communication with us.
If your return is approved, we will initiate a refund to your PayPal account (or original method of payment).
You will receive an email from us confirming your order has been refunded.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
We ask that you keep an eye on your bank/PayPal account for your refund, this can take up to 14 days from receipt of your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, our shipping costs will be deducted from your refund.
We no longer accept exchanges, instead you can:
1. Purchase the correct sized item.
2. Return the original purchase for a full refund less our shipping costs.
Our stock often sells out and by purchasing a replacement you can make sure you get the correct sized item you want quickly.
If a replacement item is unavailable we will ask that you accept a credit from the store.
Please Note: Failure to provide the required information may cause delays in processing your return. We will not communicate about your return via any email address other than email@example.com
This returns policy does not affect your statutory rights.
The returned goods are your responsibility until they are delivered to our returns department. We strongly advise using a tracked and/or signed for service.
BSFC Limited t/a Football Bobbles 2020.