Check our sizing guidance for Bucket Hats!

Sizing Guide

Return & Refund Policy

BSFC Limited – VAT Registration Number GB256637282

Thanks for shopping at Football Bobbles. If you wish to return a product we ask you follow this policy and our guidance strictly. Please email returns@footballbobbles.com to discuss your return. We will not discuss returns via any other email address.

  • You will automatically receive the RETURNS ADDRESS.

  • Please include your order number in correspondence.

  • We will not reply unless we require further information and you must include your tracking reference in emails to us concerning your return.

  • This is an automated process & it is your responsibility to follow this policy.

  • If you have a sizing query please see the Sizing page on the top menu, we will not reply to these.

  • We will not accept personal callers under any circumstance, by appointment or otherwise.

Returns

You have 14 calendar days from the date you received your order to inform us you wish to to make a return, and we must receive the item within two weeks (14 days) of you notifying us of the intent to return. The return is void otherwise.

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In/with the original packaging including postcard, or a deduction will be made to cover our costs.

  • Needs to have the receipt or proof of purchase (this was emailed to you)

  • Include a copy of our Return form, complete in full, downloaded from our website.

  • This excludes bespoke items made for you to-order including t-shirts.

  • WE DO NOT OFFER EXCHANGES: Please see below.

Returns Form

Refunds

Once we receive your item, we will inspect it. Please do provide your tracking reference in any communication with us.

If your return is approved, we will initiate a refund to your PayPal account (or original method of payment).

You will receive an email from us confirming your order has been refunded.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

We ask that you keep an eye on your bank/PayPal account for your refund, this can take up to 14 days from receipt of your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, our shipping costs will be deducted from your refund.

Exchanges

We no longer accept exchanges, instead you can

  • Purchase the correct sized item.

  • Return the original purchase for a full refund less our shipping costs.

  • Our stock often sells out and by purchasing a replacement you can make sure you get the correct sized item you want quickly.

If a replacement item is unavailable we will ask that you accept a credit from the store.

Please Note: Failure to provide the required information may cause delays in processing your return. We will not communicate about your return via any email address other than returns@footballbobbles.com

This returns policy does not affect your statutory rights.

The returned goods are your responsibility until they are delivered to our returns department. We strongly advise using a tracked and/or signed for service.

Under no circumstances do we welcome personal callers at our premises.

BSFC Limited t/a Football Bobbles 2023.